Comprehensive Bill Payment Guide

Last Updated: December 2025

1. Quest Diagnostics

Quest is a national lab network. You are paying them directly for blood work or tests ordered by your doctor.

A. Understanding Your Quest Bill

Before paying, it helps to identify the key sections of your invoice:

• Service Date: The day you actually went to the lab.
• Test Name/CPT Code: The technical name of the blood work performed (e.g., "Lipid Panel").
• Estimated Insurance Responsibility: What your insurance has agreed to pay.
• Patient Responsibility: The final amount you owe (Deductible, Co-pay, or Co-insurance).

B. Finding Your Login Details

You strictly need two numbers found on your paper invoice to pay as a guest:

C. Payment Methods

1. Online (Guest Pay):
   Go to billing.questdiagnostics.com. Enter the Lab Code and Invoice number. You do not need to create a password.
   💡 Tip: If you are paying for a family member, you do not need their login. Guest pay only requires the bill details.
2. Online (MyQuest Account):
   Log in to your MyQuest portal and click "Billing".
   Benefits: View payment history, see past results, and update insurance info for future visits.
3. By Phone:
   Call the number listed on your invoice. Have your invoice number ready. The automated system accepts credit/debit cards 24/7.
4. By Mail:
   Send a check/money order to the address listed on the bottom tear-off slip of your bill.
   Warning: Write your Invoice Number on the check memo line to ensure it is credited to the correct account.

D. Financial Assistance & Payment Plans

If you cannot pay the full amount, Quest offers two main programs:

• Payment Plans: You can often set up a monthly installment plan (e.g., pay over 3 months) directly through the online portal or by calling customer service.
• Patient Assistance Program (Financial Hardship):
  Quest offers tiered discounts based on income guidelines (HHS poverty guidelines).
  Action: You must call the customer service number on your bill and ask for the "Billing Department" to request an application form.

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2. ePayItOnline (DMA)

This is a third-party payment portal used by thousands of independent healthcare providers (radiologists, hip institutes, local clinics). The company behind it is Data Media Associates (DMA).

A. Finding Your Login Details

You cannot pay without the physical bill. Look for the "Easy Way To Pay" box, usually in the lower right corner of the statement.

B. Detailed Payment Steps

1. Visit the Portal: Type www.epayitonline.com into your browser.
   ⚠️ Note: Ensure you do not click on "Sponsored" ads in Google results. Type the URL directly into the address bar.
2. Login: Enter the Code ID and Access # exactly as they appear. Case sensitivity usually doesn't apply, but be careful with O vs 0.
3. Verify Provider: Once logged in, the top of the screen will show the name of the doctor you are paying (e.g., "Main Street Radiology"). Verify this matches your visit.
4. Update Info (Optional): The portal often allows you to update your address or insurance info if the claim was rejected due to bad data.
5. Pay: They accept Visa, MasterCard, Amex, Discover, and most HSA/FSA cards.

C. Troubleshooting Common Issues

• "Invalid Code" Error: Double-check the numbers. If it still fails, the code may have expired (codes often expire after 90 days). You will need to call the doctor's office for a new code.
• "System Unavailable": ePayItOnline performs maintenance at night. Try again during business hours.
• Pop-up Blockers: If the payment window doesn't open, check your browser address bar for a "Pop-up Blocked" icon.

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3. Comparison & Security

Feature	Quest Diagnostics	ePayItOnline
Primary Use	Lab tests & blood work	X-rays, Anesthesia, ER Doctors
Required to Login	Lab Code + Invoice #	Code ID + Access #
Insurance Updates	Call Support or use MyQuest	Often available inside portal
Statement Name	"Quest Diagnostics"	"DMA" or "Data Media Assoc"